We understand that your calls may be mislabeled as spam or scam.
Some of our customers who conduct legitimate voice business sometimes report that their outbound calls are getting marked with nuisance call labels, such as ‘Scam Likely’ or some variant based on an app, device or network. This can be frustrating and could result in your outbound calls going unanswered or even blocked.
What do I do if my calls are being tagged as spam now?
Register your Twilio numbers with each of the carriers or their call analytics providers. Registering your numbers will let them know who you are, that your use case is legitimate and your customers are expecting your calls. Registration as listed at the end of this article is free.
However, while number registration often resolves mislabeling, it is not a whitelist or a guarantee of avoiding nuisance call labels in the future. Registered numbers can still be flagged again if certain call patterns are detected inconsistent with registered usage or if consumers file spam or fraud reports against them.
In summary, there are three key practices in removing and keeping your numbers free from mislabeling: 1) register your numbers, 2) ensure you have complied with all relevant laws, regulations, and policies; and 3) remain consistent in your calling behavior by phone number.
- Register your numbers for any case of mislabeling, or proactively for any new number you obtain. Registration to the three mobile providers or call analytics provider will cover the following carrier networks:
| Carrier- US | Links |
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T-Mobile (via First Orion) |
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Sprint & US Cellular (via TNS Call Guardian) |
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ATT Wireless (via Hiya) |
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| Verizon | https://www.voicespamfeedback.com/vsf/ |
| T-Mobile | https://callreporting.t-mobile.com/ |
| Free Caller Registry | https://freecallerregistry.com/fcr/ |