Staff with administrative permissions in WelcomeHome are able to add email and message templates to all communities or selected communities. These can be utilized in the email and text modals.
Note: If you contact WelcomeHome Support to update, add or remove a message template, you will need regional or admin approval if you are not a user with those permissions.
1) Navigate to the Global Setup Page.
2) From there you should be able to find the "Message Template" setup page from two locations, one is the far-left column of the screen and the second is in a box to the right. Keep in mind that the "Setup" page is in alphabetical order, so you'll have to scroll to find the "Message Template".
3) Click on "New Message Template" in the top right corner. Then, select +Add Simple Email or Text Template.
4) Add in the desired content for your email and/or text message template. Use the check boxes to determine if templates are available for bulk communications, 1-to-1 communications, and/or automations.
6) Select your applicable communities. (The default is set to all communities). Click "Show" to make individual selections.
7) Click "Create Message Template."