The Financial vs. Physical Occupancy feature flag allows your community to view occupancy in two different ways:
Physical Occupancy → Based on the Physical Move-In Date and reflects when residents are living in the unit.
Financial Occupancy → Based on the Financial Move-In Date and reflects when residents begin financially taking responsibility for the unit, even if they haven’t physically moved in yet.
This feature ensures sales, operations, and finance teams can measure occupancy in the way that best supports their reporting needs.
| Scenario | Physical Occupancy | Financial Occupancy |
|---|---|---|
| Deposit only (no move-in date set) | ❌ Not counted | ❌ Not counted |
| Financial Move-In = March 1, Move-In = March 15 | ✅ From March 15 | ✅ From March 1 |
| Financial and Physical Move-In both March 1 | ✅ From March 1 | ✅ From March 1 |
Enabling and Managing Financial vs Physical Occupancy
To enable this feature, someone with an admin-level account will need to reach out to their WelcomeHome CSM. When they approve, this feature will be turned on for all communities under your operator.
Once the feature is enabled, admins can set the default occupancy type for their organization:
Go to Global Setup.
Find the Occupancy Settings section.
Choose which view should be the default:
Physical Occupancy (based on Physical Move-In Date)
Financial Occupancy (based on Financial Move-In Date)
Save changes.
This setting impacts historical occupancy reporting across communities, so make sure to communicate with both operations and finance teams before changing defaults.